Shipping policy

At Hemp Haven, we're committed to getting your orders to you safely, quickly and affordably - no matter where you are in South Africa.

Shipping Coverage

We deliver to every location in South Africa.  Please contact us if you require an international delivery, so that we can investigate the best options.

Courier Service

We exclusively use The Courier Guy, one of South Africa's most trusted and reliable courier services.

Shipping Fees

Free shipping for orders over R1000

R125 flat rate for orders under R1000

Processing and Delivery Times

In stock items are processed within 1-2 business days, and delivery typically takes 2-7 business days, depending on the delivery location.

You will receive a tracking number via email as soon as your order has been dispatched.

We will contact you regarding any out of stock orders, or custom orders, as processing time may be dependent on fabric availability and/or 'made-to-order' lead time.  We strive to have all orders processed within a maximum of 10 days.

Packaging

Sustainability is at the heart of our business, and so we have limited the amount of packaging and plastic used, while still ensuring that your order arrives safely.

Return Shipping

In the unlikely event that you need to return a product, please refer to our Returns policy.

Return shipping costs are the responsibility of the customer, unless the item was sent in error.

Please contact us at hemphavenza@gmail.com if you any queries.